Privacy Policy

Last updated: July 2026

Mithila Jalpaan (“we,” “us,” or “our”) is a food brand operated under PATHAK & SON'S, based in Kathmandu, Bagmati Province, Nepal. We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy describes what information we collect, how we use it, and the choices you have when you visit our website, place an order, or contact us.

By using our website or submitting an inquiry, you agree to the practices described in this policy. If you do not agree, please refrain from using our services.

Information We Collect

We only collect information that helps us respond to you and fulfil your orders. This may include:

• Your name, submitted through our contact and inquiry forms.
• Your email address, used to reply to your messages and confirm orders.
• Your phone number, used to coordinate orders, delivery, and pickup.
• Order details such as product interest, quantity, delivery preferences, and any message or special request you provide.
• Basic technical information, such as your browser type and general usage patterns, collected automatically through cookies and analytics.

How We Use Your Information

We use the information you provide to:

• Respond to your inquiries, quotes, and bulk or event requests.
• Process, prepare, and deliver your orders.
• Communicate order confirmations, updates, and important service notices.
• Improve our products, website experience, and customer service.
• Send occasional updates about new products, seasonal offerings, or gifting options — only where you have expressed interest.

Cookies & Analytics

Our website may use cookies and similar technologies to remember your preferences and to understand how visitors use our site. Analytics tools help us measure page performance and improve the experience. You can control or disable cookies through your browser settings, though some features of the site may not function as intended if cookies are disabled.

Data Sharing

We do not sell, rent, or trade your personal information. We share your details only when necessary to serve you, including with:

• Delivery and logistics partners, to fulfil and hand off your orders.
• Payment providers, to securely process transactions where applicable.
• Service providers who support our website and operations, bound by confidentiality obligations.
• Authorities, where disclosure is required by applicable law in Nepal.

Data Security

We take reasonable organizational and technical measures to protect your information against unauthorized access, loss, or misuse. While no method of transmission or storage is completely secure, we continually work to safeguard the data entrusted to us and to limit access to authorized personnel only.

Your Rights

You have the right to:

• Request access to the personal information we hold about you.
• Ask us to correct or update inaccurate information.
• Request deletion of your information, subject to legal and operational requirements.
• Opt out of promotional communications at any time.

To exercise any of these rights, please contact us using the details below and we will respond within a reasonable timeframe.

Children’s Privacy

Our website and services are not directed to children under the age of 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised “Last updated” date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please reach out to us at hello@mithilajalpaan.com or through our Contact page. Mithila Jalpaan is a brand of PATHAK & SON'S, Kathmandu, Bagmati Province, Nepal.